The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging takes 1-3 days.
- Shipping time: This refers to the time it takes for items to be shipped from our office to your door. All orders are dispatched within 1-72 hours after the order is placed. We ship almost all of our parcels with DHL Express or NZ/Australian Post. National delivery takes about 1-5 days and international delivery usually takes about 2-7 days. Your patience is appreciated as sometimes there can be small delays (Covid-19 Updated June 2021).
Shipping and Delivery Problems
If a shipped order was lost or damaged, the shipping carrier must conduct an investigation. Please contact Watches of Australia to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package cannot be located, the shipping carrier will process a claim for the package. Claims can take up to two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to Watches of Australia, and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is rejected, Watches of Australia will gladly refund your original payment.
If there are any noticeable discrepancies with your order or if the item delivered is the wrong item, please contact Watches of Australia to make any necessary corrections. Product discrepancies not notified to Watches of Australia within 5 days may not be eligible for replacement. Please do not use items that you believe are incorrect as it may void our ability to exchange or replace the items.
Please contact us within 5 days of receiving your shipment if your item is defective. You may be asked to provide photographs of the discrepant item(s) to help us better assist you.
In the unlikely event that goods are received with damaged packaging, such as outer boxes, cases, instructions, manuals, etc. Watches of Australia reserves the right to replace the original packaging of products sold herein. Watches of Australia cannot guarantee a replacement of the manufacturer’s original packaging.