Shipping Policy

The time frame for order delivery is divided into two parts:

• Order handling time: Order verification, tailoring, quality check and packaging takes 0-1 day (Mon - Sat). 
• Shipping time: This refers to the time it takes for items to be shipped from our office to your door. delivery takes about 2-4 days. Your patience is appreciated as sometimes there can be small delays.
  

Track Your Order

Once your order is fulfilled you will receive an email with tracking number and link to track your order.

Also you can visit this page and check your order using tracking number.

Shipping and Delivery Problems

If a shipped order was lost or damaged, the shipping carrier must conduct an investigation. Please contact Watches of Australia to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package cannot be located, the shipping carrier will process a claim for the package. Claims can take up to two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to Watches of Australia, and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is rejected, Watches of Australia will gladly refund your original payment.

Returns and defective products

Please refer to our Return Policy.

Packaging

In the unlikely event that goods are received with damaged packaging, such as outer boxes, cases, instructions, manuals, etc. Watches of Australia reserves the right to replace the original packaging of products sold herein. Watches of Australia cannot guarantee a replacement of the manufacturer’s original packaging.